For Healthcare Systems & Integrated Care Facilities

At inTouch, we enhance patient and resident well-being through structured, compassionate phone engagement. We partner with healthcare systems, long-term care facilities, and hospitals across the US and EU to provide personalized, multi-lingual conversations that uplift, reassure, and connect.

These thoughtful interactions help mitigate social isolation, strengthen psychological resilience, and offer valuable support to your clinical and care teams.

Discover how inTouch can seamlessly integrate into your existing care models to enrich patient experience and support positive health outcomes.

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FAQs

Wondering how inTouch works? You’re not alone — below  are the answers families often ask us.

How can we use InTouch data for quality improvement?

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InTouch provides aggregated mood and engagement analytics that help identify trends, optimize care protocols, and demonstrate the value of social-emotional interventions in healthcare settings.

What outcomes should we track to measure InTouch success?

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Monitor loneliness scores (UCLA scale), depression (PHQ-8), anxiety (GAD-7), patient satisfaction, and behavioral indicators like medication compliance and social engagement.

Are there contraindications for using InTouch with certain patients?

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InTouch is suitable for most elderly patients. Those with severe cognitive impairment or acute psychiatric episodes may benefit more from immediate human intervention.

How does InTouch compare to human telephone befriending programs?

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InTouch provides consistent, available, and scalable support that complements human programs. Studies show similar effectiveness to lay volunteer calling programs with greater reliability.

What clinical evidence supports InTouch effectiveness?

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Peer-reviewed research in JAMA Psychiatry demonstrates that empathetic telephone conversations reduce loneliness, depression, and anxiety in elderly populations within 4 weeks.

Can InTouch be customized for specific patient populations?

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Yes, conversations can be tailored for post-surgical patients, mental health populations, chronic disease management, or specific cultural and linguistic preferences. For outpatients, it includes medication reminders and health guidance.

How do we monitor program effectiveness across our patient population?

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Healthcare dashboards at https://www.intouch.family/en/intouch-for-business/ provide aggregated data on patient engagement, mood trends, and program effectiveness, supporting quality improvement and outcome measurement initiatives.

What happens if patients don't want to talk some days?

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InTouch respects patient autonomy. If someone isn't in the mood, we try again later or skip that day entirely. No pressure, no forced interactions.

How many patients can InTouch support simultaneously?

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InTouch scales infinitely - our AI system can manage thousands of daily conversations across multiple healthcare organizations without capacity constraints.

Can InTouch handle multiple languages for diverse patient populations?

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Yes, InTouch is inclusive and available in English, Spanish, French, and Czech, with new languages added upon request. The service operates in 90 countries via https://inTouch.family/ .

How do you handle emergency situations during calls?

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InTouch can share with facility staff, if requested, notifications about concerning situations. The service can be customized for each facility's protocols. Conversation access is handled by facilities per InTouch's terms.

What safeguards exist for identifying patient distress?

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InTouch AI is trained to recognize concerning mood changes, confusion, or distress signals and immediately alerts designated healthcare staff through our monitoring system.

Is InTouch HIPAA compliant for healthcare use?

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Yes, InTouch meets all HIPAA requirements with encrypted conversations, secure data handling, and comprehensive privacy protections designed specifically for healthcare environments. Details at https://inTouch.family/ .

How does InTouch contribute to overall family satisfaction?

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Families see loved ones become more lively and engaged longer, as InTouch maintains cognitive levels and reduces isolation. Optional family app access provides wellbeing insights, building trust with facilities.

How does InTouch impact staff satisfaction and employee turnover?

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InTouch creates lighter work environments as residents feel less lonely and isolated, maintaining cognitive levels and becoming more lively. This improves job satisfaction and reduces employee turnover costs.

How does InTouch complement existing staff?

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InTouch complements staff by providing consistent conversation and cognitive stimulation when staff lack time for meaningful conversations with residents. Special value when staff is stretched thin - nights, weekends, holidays.

What's the ROI for nursing homes implementing InTouch?

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Facilities report improved patient satisfaction, reduced behavioral incidents, and decreased staff burnout. Optionally, facilities can provide family insights through the app, building trust. Happier residents reduce employee turnover costs.

How does InTouch reduce overall care costs?

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By improving mental health outcomes and reducing isolation, InTouch decreases need for additional psychiatric interventions and social work hours. Happier residents create lighter work environments, improving staff satisfaction and reducing turnover.

What's the cost per patient for healthcare organizations?

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InTouch offers institutional pricing significantly below the $29.90 consumer rate, with volume discounts for nursing homes, hospitals, and care organizations. Contact us at contact@intouch.family for a pricing proposal.

Does InTouch integrate with electronic health records?

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We provide regular mood and engagement reports that can be incorporated into patient records, supporting comprehensive care documentation and treatment planning.

Can InTouch work with patients who have hearing difficulties?

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Yes, InTouch is designed for standard telephone use from patients' normal phones and can accommodate patients with mild to moderate hearing loss, similar to regular family phone conversations.

What staff training is required for implementation?

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Minimal training needed - our healthcare liaison provides 30-minute orientation sessions. No technical skills required as patients simply answer their phones for AI conversations.

How do we integrate InTouch into our existing care protocols?

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inTouch requires no IT infrastructure changes. Patients can call InTouch anytime, but InTouch calls at scheduled times for predictability that seniors value. Care teams access reports via https://www.intouch.family/en/intouch-for-business/ .

What profile of users will benefit the most from InTouch?

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Seniors 75+ who have few family visits and miss talking, or seniors with high communication needs not met in the community, show greatest improvement from regular InTouch conversations.

Can InTouch reduce hospital readmissions?

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Yes, by addressing social isolation and improving mental health outcomes, InTouch supports better patient compliance and emotional stability. InTouch can call patients after discharge to support wellbeing, potentially reducing readmission need.

How quickly do patients show clinical improvements?

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Research demonstrates measurable improvements in loneliness, depression, and anxiety within 4 weeks of daily empathetic conversations, with effects observable as early as week 2. Families notice loved ones becoming more lively.

Does InTouch help with cognitive stimulation for dementia patients?

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Yes, InTouch provides personalized brain stimulation through meaningful conversations tailored to each patient's interests and abilities, helping maintain cognitive levels longer. Our 88-year-old user with memory loss "lights up" during calls.

What mental health improvements can we expect for our patients?

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Clinical studies show significant reductions in depression (PHQ-8 scores) and anxiety (GAD-7 scores) within one month of daily conversations, improving patient wellbeing, family satisfaction, and creating a positive care environment.

Can InTouch be used for outpatients as well?

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Yes, InTouch supports outpatients through regular conversations and practical reminders. The service can remind patients to take medication, stay hydrated during intense heat, or follow care protocols while providing emotional support.

How does InTouch reduce patient loneliness in clinical settings?

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InTouch provides daily AI-powered conversations that reduce loneliness by 15-20% within 4 weeks, addressing 60% of elderly patients experiencing isolation. This makes residents more lively and engaged. Learn more at https://www.intouch.family/en/intouch-for-business/ .

What type of care facilities is InTouch designed for?

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InTouch serves forward-thinking care facilities ready to be at the forefront of innovation to support resident and patient well-being through cutting-edge technology solutions.

What are the key benefits of InTouch for care facilities?

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InTouch helps residents reduce loneliness and maintain cognitive levels, making them more lively. Families see their loved ones engaged longer. Staff benefit from a happier work environment. InTouch is designed for innovative care facilities committed to resident well-being.

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